MedBridge Access

Doctor Consent & Platform Terms

Last updated: 24th July 2026

These terms govern your participation as an independent medical practitioner on the platform operated by MedBridge Access LLP (“MedBridge Access”, “we”, “our”, “us”). By registering for, or continuing to use, a practitioner account, you confirm that you have read, understood, and agree to be bound by the following.

1. Nature of the Platform

MedBridge Access operates a technology platform that enables patients and independent medical practitioners to identify one another, schedule appointments, and communicate through a confidential video consultation environment. We provide the technical means of connection and the associated scheduling, communication and payment-handling infrastructure.

MedBridge Access does not practise medicine. We do not provide medical advice, diagnosis, treatment or prescriptions, and we do not employ you or engage you to deliver clinical services on our behalf.

2. Independent Practitioner Status

You participate on the platform as an independent practitioner. Nothing in these terms creates a relationship of employment, agency, partnership, joint venture, or franchise between you and MedBridge Access. Specifically:

• You are not an employee, agent, or representative of MedBridge Access, and you must not hold yourself out as one.
• You retain sole discretion over whether to accept, decline, or discontinue any consultation.
• You determine your own clinical methods, standards of practice, and professional judgment.
• You are solely responsible for your own taxes, statutory contributions, professional fees, and regulatory filings.
• You are responsible for your own equipment, internet connection, and consultation environment.

3. The Doctor–Patient Relationship Is Yours Alone

When you accept a consultation through the platform, a direct doctor–patient relationship is formed between you and that patient. MedBridge Access is not a party to that relationship in any capacity.

You deal with the patient directly in all clinical respects. This includes, without limitation:

• Taking the patient’s history and assessing their presenting complaint;
• Forming any diagnosis or differential diagnosis;
• Deciding on, recommending, or declining any course of treatment;
• Issuing, declining to issue, or varying any prescription;
• Determining whether the patient’s condition is suitable for remote consultation at all;
• Referring the patient for in-person examination, investigation, or emergency care where clinically indicated;
• Arranging or advising on follow-up, and communicating the limits of the consultation to the patient;
• Obtaining the patient’s informed consent for the consultation and for any recommended treatment.

MedBridge Access exercises no control or supervision over your professional judgment, does not review your clinical decisions, and does not interpose itself between you and the patient at any point in the clinical encounter.

4. Your Professional Warranties

You represent and warrant, on registration and continuously for as long as your account remains active, that:

• You hold current, valid registration with the National Medical Commission and/or the relevant State Medical Council, or the equivalent competent authority in your jurisdiction of practice;
• Your registration is not suspended, restricted, conditional, or subject to any pending disciplinary or fitness-to-practise proceedings;
• All qualifications, registration numbers, specialties, and experience you have supplied to us are true, accurate, and current;
• You hold, and will maintain throughout your participation, adequate professional indemnity insurance covering telemedicine consultations;
• You are competent to practise within the specialty and scope you have declared, and will not consult outside it;
• You will comply with the Telemedicine Practice Guidelines issued under the Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, and with all other laws, regulations, and professional codes applicable to your practice, including those governing prescribing.

You must notify us in writing without delay if any of the above ceases to be true. Providing false or misleading credentials is a material breach of these terms and grounds for immediate termination.

5. Verification Does Not Transfer Responsibility

We may carry out checks on the registration details you provide, and we may approve, decline, suspend or remove practitioner accounts at our discretion. Any such check is an administrative measure for the integrity of the platform. It is not an endorsement of your clinical competence, is not a substitute for your own obligations under clause 4, and does not transfer to MedBridge Access any responsibility for your credentials, conduct, or clinical care.

6. Patient Confidentiality and Data

Consultations conducted through the platform are confidential between you and the patient. You must:

• Treat all patient information you receive as confidential medical information and use it solely for the purpose of providing care to that patient;
• Conduct consultations from a private setting where the patient cannot be overheard or observed by third parties;
• Not record, screenshot, retain, copy, or transmit any part of a consultation except where clinically necessary, lawful, and with the patient’s informed consent;
• Maintain clinical records to the standard required of you as a practitioner, independently of the platform, and not rely on MedBridge Access as your system of record;
• Comply with all applicable data protection and health information laws, including the Digital Personal Data Protection Act, 2023, and any equivalent law applicable to a patient located outside India;
• Notify us promptly if you become aware of any unauthorised disclosure of patient data arising in connection with the platform.

Our own handling of personal data is described in our Privacy Policy.

7. Cross-Border Consultations

Patients using the platform may be located outside India. You are solely responsible for satisfying yourself that you may lawfully consult with, advise, and where applicable prescribe for, a patient in that patient’s jurisdiction. Licensing, prescribing authority, and telemedicine rules differ between countries, and it is your responsibility, not ours, to determine whether you are permitted to proceed and to decline the consultation if you are not.

8. Emergencies and Clinical Limitations

The platform is not an emergency service and is not monitored for emergencies. If at any point you form the view that a patient requires urgent or in-person care, you must tell the patient so directly and advise them to seek immediate local emergency assistance. You must not use the platform to manage conditions that in your professional judgment require physical examination or in-person intervention.

9. Fees and Payments

MedBridge Access may collect consultation fees from patients on your behalf and remit them to you in accordance with the commercial arrangement agreed with you separately. Our handling of payment mechanics is an administrative and technical service; it does not make MedBridge Access the provider of the clinical service, does not make us your employer, and does not give us any interest in or responsibility for the clinical care delivered. You remain responsible for your own tax treatment of all sums received.

10. Allocation of Responsibility

As between you and MedBridge Access, you are solely responsible for the clinical consultation and everything arising from it. MedBridge Access accepts no responsibility and shall have no liability for:

• Any medical advice, diagnosis, treatment decision, prescription, omission, or clinical outcome, whether or not the patient alleges negligence;
• Your compliance or non-compliance with registration, licensing, prescribing, insurance, or professional conduct requirements;
• The accuracy, completeness, or truthfulness of information a patient provides to you;
• Any dispute, complaint, claim, or proceeding between you and a patient;
• Any decision by a patient to accept, decline, or discontinue treatment.

To the fullest extent permitted by law, MedBridge Access shall not be liable to you for loss of profit, loss of anticipated earnings, loss of business or reputation, or any indirect or consequential loss arising from your use of the platform. Nothing in these terms limits or excludes any liability that cannot lawfully be limited or excluded, including liability for fraud, or for death or personal injury caused by negligence.

11. Indemnity

You agree to indemnify and hold harmless MedBridge Access LLP, its partners, officers, and employees against any claim, demand, proceeding, loss, damage, penalty, or reasonable legal cost brought by a patient, a regulator, or any third party, to the extent it arises out of or relates to your clinical care, your professional conduct, your breach of these terms, or any inaccuracy in the credentials or information you have supplied to us.

12. Platform Availability

The platform is provided on an “as is” and “as available” basis. Video consultations depend on internet connectivity, third-party network infrastructure, and the patient’s own equipment, none of which is within our control. We do not warrant that the platform will be uninterrupted or error-free. If a consultation fails for technical reasons, you remain responsible for taking appropriate clinical steps, including making reasonable efforts to reach the patient by other means where their condition warrants it.

13. Suspension and Termination

You may cease using the platform at any time, subject to completing or properly handing over any consultations you have already accepted. We may suspend or terminate your account, with or without notice, where we reasonably believe you have breached these terms, where your registration status changes, where a credible concern about patient safety arises, or where required by law or a regulator. Clauses 3, 6, 10, 11 and 14 survive termination.

14. Governing Law

These terms are governed by the laws of India, and the courts at Delhi shall have exclusive jurisdiction over any dispute arising from them, without prejudice to any mandatory rights a patient may have in their own jurisdiction.

15. Changes to These Terms

We may update these terms from time to time. The date of the latest revision appears at the top of this page. Where changes are material, we will make reasonable efforts to notify registered practitioners. Continued use of the platform after changes are posted constitutes acceptance of the updated terms.

16. Contact

Questions about these terms may be directed to mrinaaltomar@medbridgeaccess.com.