Privacy Policy
Last updated: 21st May 2026
This Privacy Policy explains how MedBridge Access LLP ("MedBridge Access", "we", "our", "us") collects, uses, and protects your personal data when you use our services, including our mobile application ("App") and website.
1. Information We Collect
We may collect the following types of information:
- Personal details (such as name, contact information, date of birth)
- Medical history and health information you voluntarily provide
- Appointment and consultation data
- Travel preferences and logistics information for medical tourism
- Device and usage data (IP address, browser type, device identifiers, usage patterns)
- Payment information (processed via secure third‑party gateways)
2. How We Use Your Information
We use your data to:
- Connect you with doctors and healthcare providers
- Facilitate telemedicine consultations
- Coordinate medical tourism services
- Improve and personalise our platform and App
- Communicate with you about your account, bookings, and support
- Comply with legal and regulatory obligations
We do not sell your personal data.
3. In-App Data Collection Disclosures
Where our App accesses, collects, or transmits personal or sensitive data, we provide clear in-app notices at the point of collection. These disclosures describe what data is collected, why it is needed, and how it will be used. Certain features of the App may request device permissions (such as camera or microphone access) only when required and only with your explicit consent.
4. Sharing Your Information
We may share your information with:
- Doctors and healthcare providers you choose to consult
- Hospitals or clinics involved in your care
- Travel and accommodation providers, where necessary and with your consent
- Payment processors and financial institutions
- Regulatory authorities, when required by law
- Service providers who assist us in operating the App and services, under strict data processing agreements
We do not share your data with third parties for their own advertising purposes.
5. Data Security
We use technical and organisational measures, including encryption (for example, HTTPS/TLS for data in transit) and access controls, to protect your data against unauthorised access, alteration, disclosure, or destruction.
6. Data Retention and Deletion
We retain your data only for as long as necessary to provide our services, comply with legal obligations, and support legitimate business needs, including medical record‑keeping where applicable. When your data is no longer required, we securely delete or anonymise it.
If you have created an account through our App, you may request deletion of your account and associated personal data at any time by contacting us at mrinaaltomar@medbridgeaccess.com. We will process your request promptly. Note that we may retain certain data where required by law, for fraud prevention, or for other legitimate legal purposes, and we will inform you of any such retention.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data, subject to legal requirements
- Withdraw consent where processing is based on consent
- Request data portability
- Object to or restrict certain processing of your data
To exercise these rights, please contact our privacy team at mrinaaltomar@medbridgeaccess.com.
8. International Transfers
Your data may be processed in countries with different data protection laws. We take steps to ensure that appropriate safeguards are in place when transferring data internationally, including standard contractual clauses where applicable.
9. Updates to This Policy
We may update this Privacy Policy from time to time. We will indicate the date of the latest revision at the top of this page. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
10. Contact and Privacy Point of Contact
MedBridge Access LLP is the data controller responsible for your personal data. If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact our privacy team:
Email: mrinaaltomar@medbridgeaccess.com
Organisation: MedBridge Access LLP