Privacy Policy
Last updated: 19th April 2026
This Privacy Policy explains how MedBridge Access LLP (“MedBridge Access”, “we”, “our”, “us”) collects, uses, and protects your personal data when you use our services.
1. Information We Collect
We may collect the following types of information:
- Personal details (such as name, contact information, date of birth)
- Medical history and health information you voluntarily provide
- Appointment and consultation data
- Travel preferences and logistics information for medical tourism
- Device and usage data (IP address, browser type, usage patterns)
- Payment information (processed via secure third‑party gateways)
2. How We Use Your Information
We use your data to:
- Connect you with doctors and healthcare providers
- Facilitate telemedicine consultations
- Coordinate medical tourism services
- Improve and personalise our platform
- Communicate with you about your account, bookings, and support
- Comply with legal and regulatory obligations
We do not sell your personal data.
3. Sharing Your Information
We may share your information with:
- Doctors and healthcare providers you choose to consult
- Hospitals or clinics involved in your care
- Travel and accommodation providers, where necessary and with your consent
- Payment processors and financial institutions
- Regulatory authorities, when required by law
We do not share your data with third parties for their own advertising purposes.
4. Data Security
We use technical and organisational measures, including encryption and access controls, to protect your data against unauthorised access, alteration, disclosure, or destruction.
5. Data Retention
We retain your data only for as long as necessary to provide our services, comply with legal obligations, and support legitimate business needs, including medical record‑keeping where applicable.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data, subject to legal requirements
- Withdraw consent where processing is based on consent
- Request data portability
To exercise these rights, please contact our legal team at mrinaaltomar@medbridgeaccess.com.
7. International Transfers
Your data may be processed in countries with different data protection laws. We take steps to ensure that appropriate safeguards are in place when transferring data internationally.
8. Updates to This Policy
We may update this Privacy Policy from time to time. We will indicate the date of the latest revision at the top of this page. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
9. Contact
If you have any questions or concerns about this Privacy Policy, please contact our legal team at mrinaaltomar@medbridgeaccess.com.